FAQs

To ensure a secure payment process, we utilize Shopify Payments managed by Shopify. Your payment is safeguarded, providing you with confidence.

To redeem a promotional code, simply input it in the "Discount Code" section during the checkout process. Make sure it is entered correctly before confirming your order, as it may not be possible to apply it manually after the purchase is completed.

Absolutely! Once your order is dispatched, you will receive tracking information via email. This allows you to keep tabs on your shipment until it arrives at your location. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. You can contact us at Support@Hiatt.shop. For quicker assistance, please include your email address and order number.

To modify or cancel your order, please reach out to Customer Service at Support@Hiatt.shop. We will do our best to accommodate your request. Please be aware that cancellations may not be possible once an item has been dispatched. For further details, refer to our Refund and Return Policy.

If you are facing delays or issues with your order delivery, please contact the carrier first to confirm the delivery address. Additionally, providing your phone number can help expedite a claim with the carrier to track down your package, usually within a week.

After your return is accepted, please monitor the return tracking number. Once the item reaches our facility, we will initiate your refund promptly within 2-3 business days.

For products that require assembly, instructions are provided in the packaging. If you need further assistance, please contact our customer service at Support@Hiatt.shop, where we can supply online instructions for your item.